Cookies, privacy, and policies

Our privacy policy

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Visitor data

For customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Using a form to submit your details

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [storage method(s)] for storage and [with Zapier for data porting].

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Use of share buttons

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Instagram and Facebook. If you click a share button, these third parties may receive your personal data, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

Use of blog comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Delivery, Care & Returns

Delivery & payment 

Pottery pieces are usually dispatched within 3 working days of your order, unless they are a commission in which case an approximate timeframe will be discussed when the order is placed. Orders will be shipped using Royal Mail Second Class ‘Signed For’ (unless otherwise requested). The price of postage will vary according to the size and weight of the pottery pieces. This will be added onto the price of the pottery pieces so please check you are happy with the costs before completing an order.

If you are outside the UK and interested in purchasing an item please get in touch to discuss delivery and postage costs.

All my items are hand-made and hand decorated which means they may vary slightly in shape and design. They are photographed as accurately as possible, but please be aware there maybe differences from what appears on the screen and its description, before purchasing.

Payments can be made through PayPal. You will receive a confirmation text once payment has gone through successfully and another once the item has been posted.

All personal information that is received is kept entirely confidential and will not be shared with any other parties, (see Privacy Policy for more details). 

* Due to the current Covid-19 pandemic, shipment of items may be delayed and delivery times cannot be guaranteed. While the pandemic is ongoing and movement is restricted, orders will be posted according to demand. If rules change and Royal Mail postage is restricted, items will be put on hold and posted as soon as it is possible to do so. If this is an issue please do not order. If you would prefer an order to be held for you please also get in touch.

Returns 

Great care is taken when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur (I haven’t had one yet!) but if items have been damaged in transit, please get in touch immediately, within 2 days of receipt of goods. Please take a photograph for proof of damage and I will endeavour to arrange a near replacement but sometimes it may not be possible as items are, by nature, unique.

Please note that there are no refunds offered on postage unless the wrong item is received or has arrived damaged. Returned parcels are the customer's responsibility until received by Gill-balfour-ceramics. Any damage to items on return postage will not be refunded, so please package goods as safely as possible and ask for proof of postage from your post office.

Caring for your pottery pieces

Washing

As with all hand-made pottery, the utmost care should be taken when handling ceramics. Although they are high fired meaning it would be safe to place them in the dishwasher, it is strongly advisable to hand wash all pottery pieces as the chemicals in dishwashers can dull the glazes over time. They could also be chipped during the wash cycle.